Terms of service

OVERVIEW

This website is owned and operated by Dr. Alstone Sdn. Bhd. Throughout the site, the terms “we”, “us”, and “our” refer to Dr.Alstone. Dr.Alstone provides this website, including all information, products, tools, and services available, strictly subject to your acceptance of the terms, conditions, policies, and notices stated herein.

By accessing, browsing, or purchasing from our website, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions (“Terms of Service”), including any additional policies, guidelines, or rules referenced on this site or made available via hyperlink. These Terms apply to all users of the website, including, without limitation, browsers, customers, merchants, vendors, and content contributors.

If you do not agree to any part of these Terms, you must immediately discontinue access to the website and refrain from using any of our services. Any use of the website constitutes full acceptance of these Terms. Where these Terms are considered an offer, acceptance is strictly limited to the terms stated herein.

Dr.Alstone reserves the absolute right, at its sole discretion, to modify, update, suspend, restrict, or terminate any part of the website, services, product offerings, pricing, promotions, or policies at any time without prior notice. These Terms of Service will automatically apply to any new features, tools, products, or services added to the store.

The most current version of the Terms & Conditions will always be available on this page. It is the customer’s responsibility to review these Terms periodically. If you continue to access or use the website after any posted changes, it signifies your full and binding acceptance of those changes.

Dr.Alstone shall not be held liable for any loss, delay, inconvenience, or damage arising from website downtime, system errors, pricing inaccuracies, stock unavailability, or changes made to products, specifications, or services, to the extent permitted by law.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services. Dr.Alstone shall not be responsible for any technical issues, interruptions, or third-party service failures arising from the hosting platform.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence. If you permit any minor to access or use this website under your account or supervision, you acknowledge that you are fully responsible for their actions, purchases, and compliance with these Terms.

You agree not to use our products, website, or Services for any unlawful, unauthorized, fraudulent, or prohibited purpose. You further agree not to violate any applicable laws or regulations in your jurisdiction, including but not limited to intellectual property, consumer protection, or cybersecurity laws.

You must not introduce, upload, transmit, or distribute any viruses, malware, malicious code, or any other content intended to disrupt, damage, interfere with, or compromise the security or functionality of the website, Services, or related systems.

Any breach, suspected breach, misuse, or violation of these Terms may result in immediate suspension or termination of your access to the website and Services, without prior notice, at our sole discretion. Dr.Alstone reserves the right to refuse service, cancel orders, or restrict access to any user for any reason permitted by law.

SECTION 2: GENERAL CONDITIONS

We reserve the full and unrestricted right, at our sole discretion, to refuse service, cancel orders, limit quantities, suspend accounts, or restrict access to the website or Services to any individual or entity, at any time and for any reason, without prior notice, to the extent permitted by law.

You acknowledge and agree that any content you submit, upload, or transmit through the website or Services (excluding payment information) may be transferred over various networks and may be modified as required to comply with technical requirements of connecting networks or devices. While we take reasonable measures to protect data, we shall not be held liable for any unauthorized access, loss, or alteration of non-payment data during transmission. All payment and credit card information is encrypted during network transfer in accordance with industry standards.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, exploit, or otherwise misuse any portion of the Services, website content, product information, pricing, images, descriptions, designs, or any access to the Services without our prior written consent. Unauthorized use may result in immediate termination of access and may give rise to legal action.

The headings in these Terms are for convenience only and do not affect the interpretation, scope, or enforceability of any provision.

SECTION 3: ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information presented on this website is accurate and up to date; however, we do not warrant, represent, or guarantee that any information on the site, including but not limited to product descriptions, specifications, prices, availability, promotions, images, warranties, delivery timelines, or other content, is accurate, complete, reliable, current, or error-free.

All content on this site is provided for general informational purposes only and shall not be relied upon as the sole basis for making purchasing or other decisions. Any reliance on the information provided on this website is strictly at your own risk, and we shall not be liable for any loss, damage, injury, or inconvenience arising from such reliance.

This website may contain historical or archived information which is provided for reference purposes only and may no longer be current or applicable. We reserve the right, at our sole discretion, to modify, update, correct, suspend, or remove any content on the website at any time without prior notice and without any obligation to update previously published information.

You agree that it is your responsibility to monitor changes to the website and to verify all information before placing any order or relying on any content displayed on the site.

SECTION 4: MODIFICATIONS TO THE SERVICE AND PRICES

All prices for our products, services, promotions, discounts, shipping fees, and any related charges are subject to change at any time without prior notice. Pricing errors, omissions, or inaccuracies may occur, and we reserve the right to correct such errors, cancel affected orders, or revise pricing at our sole discretion, even after an order has been placed or payment has been processed.

We reserve the right, at any time and without notice, to modify, suspend, restrict, or discontinue the Service, in whole or in part, including, without limitation, product offerings, features, content, availability, or functionality, whether temporarily or permanently.

To the fullest extent permitted by law, we shall not be liable to you or to any third party for any modification, price adjustment, correction, suspension, interruption, cancellation, or discontinuation of the service, products, or any related content, nor for any loss, damage, or inconvenience arising therefrom.

Section 5: Products or services (if applicable) 

Certain products or services may be available exclusively online and may be offered in limited quantities. All purchases are subject strictly to our Refund, Return, and Exchange Policy, as published on this website and incorporated herein by reference. We reserve the right to refuse, reject, cancel, or limit returns or exchanges that do not comply with our stated policies.

While we make reasonable efforts to display product descriptions, specifications, dimensions, materials, images, and colours as accurately as possible, actual products may vary due to manufacturing tolerances, material characteristics, lighting conditions, photography, packaging upgrades, or device and screen display differences. We do not guarantee that the colours, textures, firmness, comfort levels, thicknesses, or appearances displayed on your device will exactly match those of the delivered product.

We reserve the right, at our sole discretion and without prior notice, to limit or refuse sales of any product or service to any individual, household, geographic area, or jurisdiction. Limit quantities purchased per order, per customer, or per address. Cancel or reject any order due to stock availability, pricing errors, suspected misuse, abuse, or violation of these Terms. Modify, update, or discontinue any product, feature, specification, packaging, or pricing at any time. All product descriptions, specifications, availability, promotions, and pricing are subject to change at any time without notice and do not constitute a binding guarantee.

To the fullest extent permitted by law, we do not warrant or guarantee that any product, service, information, or material purchased will meet personal preferences, comfort expectations, perceived firmness, suitability for specific medical, orthopaedic, or health conditions, or individual usage requirements. Any advice or recommendations provided are general in nature only and do not replace professional or medical advice. We do not guarantee that any errors, omissions, or inaccuracies in the Service will be identified or corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse, limit, or cancel any order at our sole discretion. This includes limits per person, per household, per account, per payment method, or per shipping/billing address. We may also cancel orders that appear to be placed by resellers, dealers, or unauthorised distributors. If an order is changed or cancelled, we may attempt to notify you via email, phone, or the billing address provided at checkout. We are not responsible for failed contact due to incorrect or outdated information.

You agree to provide accurate, complete, and current purchase and account information at all times. You are responsible for keeping your account details, including your email address and payment information, up to date and valid to ensure successful transactions and communication.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We might grant you access to third-party tools or services that we do not own, operate, or control. We do not monitor, manage, or control these tools.

We provide any third-party tools "as is" and "as available", without any warranties, guarantees, representations, or conditions of any kind. We neither endorse nor are responsible for the performance, accuracy, availability, or reliability of any third-party tools.  We shall not be liable for any loss, damage, costs, or claims arising from or related to your use of any optional third-party tools. Your use of such tools is entirely at your own risk and discretion.

It is your responsibility to review, understand, and agree to the terms and policies of any third-party provider before using their tools or services.

We may, from time to time, introduce new services, features, tools, or resources via the website. Any such additions shall automatically be subject to these Terms and Conditions, unless stated otherwise.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials or links provided by third parties.

Our website may contain third-party links that lead to websites not under our ownership, operation, or affiliation. We do not review, monitor, or evaluate the content, accuracy, availability, or legality of any third-party websites or materials.

We make no warranties and accept no responsibility or liability for any third-party content, websites, products, services, or transactions. You assume full responsibility for any interaction, purchase, or use of third-party goods or services.

We shall not be liable for any loss, damage, injury, or claim arising from or related to the use of, or reliance on, any third-party websites, content, products, services, or resources.

You are responsible for reviewing and understanding the policies, terms, and practices of any third party before engaging in any transaction. You must direct any complaints, claims, concerns, or disputes related to third-party products or services solely to the relevant third-party provider.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit any comments, feedback, reviews, suggestions, ideas, proposals, content, or other materials to us—whether at our request or voluntarily, and whether online, by email, post, or any other method (collectively, “Submissions”)—you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide right to use, reproduce, edit, modify, publish, display, distribute, translate, and otherwise use such Submissions in any format or medium, without restriction and without compensation to you. We are under no obligation to keep any submissions confidential, to pay compensation for any submissions, or to respond to any submissions.

We reserve the right, but have no obligation, to monitor, review, edit, or remove any submissions at our sole discretion if we determine they are unlawful, misleading, offensive, defamatory, abusive, obscene, or threatening; infringe intellectual property rights; or otherwise violate these terms or applicable laws. You represent and warrant that you own or have the necessary rights to submit the content; your submissions do not infringe any third-party rights, including copyright, trademark, privacy, or proprietary rights; your submissions do not contain false, misleading, defamatory, unlawful, abusive, or obscene material; and your submissions do not contain viruses, malware, or any code that may damage, disrupt, or interfere with the website or services.

You agree not to use a false email address, impersonate any person or entity, or otherwise mislead third parties or us regarding the origin of any submissions. You are solely responsible for the accuracy and legality of your submissions. We assume no responsibility and accept no liability for any submissions posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Our Privacy Policy, which governs your submission of personal information through the store, is available here: Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information available on our website or through our services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping fees, delivery timelines, availability, or other details.

We reserve the right, at our sole discretion, to correct any such errors, inaccuracies, or omissions, and to update, modify, or remove information, or cancel or refuse any order if any information on the website or any related service is inaccurate, at any time and without prior notice, including after an order has been placed.

We are under no obligation to update, amend, or clarify any information on the website or related services, including pricing information, except where required by applicable law. An update, revision, or refresh date does not necessarily mean all information has been modified or updated.

SECTION 12 - PROHIBITED USES

To keep our website safe, fair, and secure for everyone, you agree not to use our website or services to:

• Break any laws or regulations
• Encourage or take part in illegal activities
• Infringe on our intellectual property or the rights of others
• Harass, abuse, threaten, defame, or discriminate against anyone
• Provide false, misleading, or fraudulent information
• Upload or spread viruses, malware, or harmful code
• Collect or misuse other people’s personal information without permission
• Spam, scam, scrape data, or use automated tools to access the website
• Use the website for obscene, offensive, or inappropriate purposes
• Interfere with or bypass the security or proper functioning of the website

If any of these rules are violated, we reserve the right to suspend or terminate access to the website or services without prior notice and to take further action if necessary. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free, or that any results obtained from using them will be accurate or reliable. We may suspend, modify, or discontinue the service at any time without notice.

Your use of the website, services, and any products purchased through them is entirely at your own risk. All services and products are provided “as is” and “as available”, unless expressly stated otherwise, without any warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.

To the fullest extent permitted by law, Dr.Alstone, including its directors, employees, partners, suppliers, and service providers, shall not be liable for any loss, injury, or damages of any kind—whether direct or indirect—arising from your use of the website, services, or products, including lost profits, data, or other consequential losses, even if we have been advised of the possibility.

Where liability cannot be excluded under applicable law, it shall be limited to the maximum extent permitted.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Dr.Alstone, including its affiliates, directors, officers, employees, partners, suppliers, and service providers, from any claims, losses, damages, liabilities, or legal fees arising from your breach of these terms and conditions, your violation of any applicable law, or your infringement of any third-party rights.

This obligation includes reasonable legal and attorney fees and applies to the fullest extent permitted by law.

SECTION 15 - SEVERABILITY

If any part of these Terms and Conditions is found to be unlawful or unenforceable, that part will be enforced to the maximum extent allowed by law, and the remaining provisions will continue to be valid and enforceable.

SECTION 16 - TERMINATION

These Terms and Conditions remain in effect unless terminated by you or us. You may terminate them at any time by stopping use of our website or services.

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate your access to the website or services if you violate, or we reasonably believe you have violated, any part of these Terms. You will remain responsible for any amounts owed up to the date of termination.

Any rights, obligations, or liabilities incurred before termination will continue to apply even after these terms end.

SECTION 17 - ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not mean we waive that right.

These Terms and Conditions, together with any policies or rules posted on our website, form the entire agreement between you and us and replace any prior agreements or communications, whether written or verbal.

Any uncertainty in the interpretation of these Terms will not be interpreted against us as the drafting party.

SECTION 18 - GOVERNING LAW

The laws of Malaysia govern and interpret these Terms and Conditions, as well as any related agreements or services we provide.

SECTION 19 - CHANGES TO TERMS OF SERVICE

The latest version of these Terms and Conditions is always available on our website.We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes on our website. It is your responsibility to review the Terms periodically. Your continued use of the website or services after any changes are posted constitutes your acceptance of the updated Terms.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at assist@dralstone.com

Our contact information is posted below:

Dr.Alstone Sdn Bhd. (1336658-P)

18, Jalan PJS 8/18, Bandar Sunway, 46150,

Petaling Jaya, Selangor

 

complain:  assist@dralstone.com

customer service: care@dralstone.com

 

 

 

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